Geknipst - Is 24/7 outsourced customer support worth the investment?

Seite 1

Autor	Is 24/7 outsourced customer support worth the investment?
KortalMombat 108 Jahre männlich	von KortalMombat am 13.07.2026 um 13:29 Uhr: Hi everyone. Our customers have started contacting us outside normal business hours much more often than before. We're considering moving to 24/7 support, but building an internal night shift would be expensive. Outsourcing seems like the most realistic option, but I'm wondering if it's actually worth it. For those who already provide round-the-clock support, did customers really notice the difference? Did it improve satisfaction, or was the demand lower than you expected?

Autor

Is 24/7 outsourced customer support worth the investment?

KortalMombat

108 Jahre
männlich

von KortalMombat am 13.07.2026 um 13:29 Uhr:

Hi everyone. Our customers have started contacting us outside normal business hours much more often than before. We're considering moving to 24/7 support, but building an internal night shift would be expensive. Outsourcing seems like the most realistic option, but I'm wondering if it's actually worth it. For those who already provide round-the-clock support, did customers really notice the difference? Did it improve satisfaction, or was the demand lower than you expected?

Seite 1

Dein Beitrag zu diesem Thema

Hier könntest Du Deinen Beitrag zu diesem Thema verfassen...
...wenn Du eingeloggt wärst! Melde Dich jetzt an oder erstelle Dir einen kostenlosen Zugang.